Delivery & Returns
HOW DO I RETURN A PRODUCT?
Antimatter's returns & exchanges policy is hassle-free and simple. You need to return/exchange a product within 15 days of the order. Please ensure while returning the product the packaging is intact the way it was delivered.
Just drop us an e-mail on firstname.lastname@example.org with your order details to create a return request.
There are two ways to return the product to us:
Pick up: In most locations, we offer a free pick up service. We will arrange a pick-up within 2-3 days of your request.
Self-Ship: If we don't offer a pick up at your location, we request you to self-ship the product to us. In such cases, we provide a coupon in lieu of the shipping costs (100 rs per 500g). For every additional 500g, an additional 50/- would be added to the sum .You could use these coupons in any of the future purchases from our website.
We recommend you to use reliable courier providers like DTDC/Fedex/Delhivery to send the product back to us. Please make sure your courier costs do not exceed the amount stipulated above
We ask that you preserve the product in its original condition along with its tags, and packaging. You are welcome to try on a product but please take adequate measure to maintain its condition. Please do not staple anywhere in the packaging as this might damage the product.
Refund of shipping and COD charges is not applicable
HOW & WHEN WILL I GET MY REFUND?
Coupon refund will get credited within 48 hours of your product being received & checked by us.
Payment Gateway refund process takes 7 to 9 working days excluding Saturdays/Sundays and Bank Holidays.
HOW DO I SELF SHIP A PRODUCT?
You can self-ship you product through any courier service, like DTDC/Fedex/Delhivery , to the address below
Address for Return:
We will refund the courier charge according to the following:
- Rs.100/- for shipment weighing upto 500gm courier charges will be refunded.
- For every next 500gm slab, an additional amount of Rs.50/- courier charges will be refunded.
HOW DO I EXCHANGE A PRODUCT FOR A DIFFERENT SIZE?
We advise you to refer to the size chart before ordering.However if you want to get the product exchanged , please write to us at email@example.com and follow the steps to Return the package mentioned in the returns section within 15 days of the date of delivery.